01782 280952

Guidelines for Service Users

Headway North Staffordshire provides rehabilitation and respite facilities, for adults 18 plus with acquired, traumatic, or stroke related brain injury living in North Staffordshire. At Headway House, we provide opportunities to participate in woodwork, computing, daily living skills, educational, leisure and social activities.

Headway promotes healthy living by encouraging members to use the gymnasium and take advantage of the services offered by therapy staff.

Referrals will be considered within the limits of numbers that can be accommodated. Referrals to our service can come from , self, relatives, therapists, doctors, social workers and so on. A referral form is available to download from the referral section on the website. All  information is treated in the strictest confidence.

Each pesrson attending with or without a carer as appropriate, will be seen informally by the Centre Manager or Operations Manager for assessment.

Experienced staff and volunteers work together with attending members to promote social inclusion, seek to address areas of difficulty and help people develop or re-discover skills and abilities.

Hours

Headway House is open Monday to Friday between 9:00am and 3:00pm

Medication

Attending Members are responsible for their own medication. The Centre Manager or Operations Manager must be informed of any particular aspects of management, e.g. epilepsy, incontinence or dietary rules.

Charges

Daily Charge apply. The charges includes a freshly prepared two-course lunch, and access to all the facilities.

Zero Tolerance

Respect for the wellbeing of other Service Users, Staff and Volunteers is paramount. Inappropriate physical contact and verbal aggression is unacceptable.

Headway operates a zero tolerance approach to any such incidences.